If you trimmed your cloud recording, all associated files (audio and transcripts) will be trimmed and the trimmed version will overwrite the original recording file. Learn more about what happens to cloud recording files when they are deleted and placed in the trash folder. If the trash folder was enabled by your admin, you can attempt to recover your cloud recording. Contact your Zoom admin if auto deletion settings are set up and locked. Auto deletion of cloud recordingĬheck if you have auto deletion settings that would auto delete your cloud recording. Note: You can review this article if your recording is still being processed after 48 hours. You can share your recording while it's processing but viewers will see a message that the recording is processing and won't be able to play the recording. While your cloud recording is processing, you'll see the recording title when viewing your recordings, but it will indicate that it's processing. Make sure your cloud recording has finished processing. Missing cloud recordings Cloud recording processing times If you recorded your meeting or webinar to the cloud, you can access the cloud recordings files using the Zoom web portal.įollow these troubleshooting steps if you can't find your Zoom cloud recordings, or your cloud recording share link is not working.
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